How AI improves customer service

How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service.

The lowdown on virtualization and the cloud

The lowdown on virtualization and the cloud

Virtualization and cloud computing are sometimes used interchangeably, and it’s easy to see why people confuse the two. To set the record straight, virtualization is NOT cloud computing. But these two revolutionary technologies often overlap.

Virtualization

Imagine a company with five servers, each assigned a single task such as storage, email, etc.

5 new features for Outlook

5 new features for Outlook

Lately, Microsoft has given some love to Outlook — not just the desktop app, but also the web and app versions. In fact, they just released a bunch of new and improved features. Let’s take a look.

#1 RSVP
Outlook makes it fairly simple to invite people to a meeting, but now it will also keep tabs on who’s coming.

Don’t give social media hackers a chance

Don’t give social media hackers a chance

Pranksters, malicious attackers, extremists — hackers come in different forms, but they all have one thing in mind: compromising your online privacy and security. Some of them specialize in hacking social media, but don’t fret; there are several things you can do to protect your Facebook or Twitter account.

Value is in the process

Value is in the process

The commonality we share in our businesses and organizations is that we all take something, add value to it and deliver it to the marketplace with our own unique flare. The differences are typically related to how we do it, how much value we add, how efficient we are and the approach we take.

Get your business noticed using social media

Get your business noticed using social media

As a startup business owner, you may think social media isn’t worth the effort because no one knows about your business. You may have dabbled in Twitter, Facebook, or LinkedIn and seen minimal (if any) results. What can a business owner with a new brand/product do? Well, it turns out quite a lot.

New Gmail features you need to use now

New Gmail features you need to use now

The first thing you’ll notice in the new Gmail for web is its uncluttered look, but there’s plenty more to be excited about. Greater security, easy-to-use sidebar apps and inline buttons, and more have been added to improve Gmail users’ experience.

The Risk of Not Having Cloud Backup

The Risk of Not Having Cloud Backup

It is always better to be safe than sorry. And given the fact that files can disappear or be corrupted in an instant, small businesses need robust data backup systems in place. Without one, you could very well lose lots of money and have your hard-earned reputation irrevocably damaged.

How to get virtualization working

How to get virtualization working

Virtualization is available in every modern computer. It allows you to create additional virtual environments that run on your actual hardware. Sometimes, though, it won’t work right and results in errors. Here are steps to get it working properly.

How HIPAA Impacts Social Media Usage

How HIPAA Impacts Social Media Usage

Social Media can be an effective tool for sharing experiences, building professional connections, and broadcasting conventional healthcare announcements to the public. However, careless posts that have client or patient-specific information could ruin the reputation of any healthcare organization.